The new app also provides the ability to claim compensation not only for yourself, but for someone else as well (such as a family member). Because most of the data is stored in the app, re-applying is very simple and convenient. When starting to use the BALTA app, customers will have to authorize with their internet bank or e-signature and create a PIN code, which can later be replaced by face or fingerprint recognition or biometric authentication (Touch ID, Face ID)., if supported by the user's mobile device. Although refunds can be claimed without authentication by entering a PIN or performing biometric authentication, an authenticated user will be able to enjoy the benefits of viewing and tracking their applications and browsing their application history.

The main advantage of the BALTA mobile app is its wide functionality. The app offers access to the client policies, invoices, data, compensation cases and personalized information prepared by the insurer. Customers can claim benefits not only for health, but other types of insurance as well. In addition, everyone, including new customers, will be able to purchase insurance policies, which makes the mobile app the easiest, most convenient and fastest way to use BALTA self-service options.