airBaltic mobile application
airBaltic, the Latvian national airline and a leading carrier in the Baltic region, is renowned for its innovative approach and dedication to passenger satisfaction. Serving over 70 destinations across Europe, the Middle East, and the CIS, airBaltic combines affordable travel with high-quality service. Recognizing the growing importance of mobile platforms, airBaltic sought to enhance its digital presence by upgrading its mobile application.
Challenges and Opportunities
The existing airBaltic mobile application, while functional, no longer met modern user expectations. It lacked key features and a seamless user experience, which are now essential for airline passengers. Passengers expressed a need for greater convenience, personalization, and access to all services in the application. To maintain its competitive edge, airBaltic decided to replace the outdated app with a more advanced, user-friendly solution.
Solution
The development team opted for Kotlin Multiplatform Mobile (KMM), a modern technology that enables code-sharing between Android and iOS apps while maintaining native performance.
Key features The app offers a range of features designed to streamline the passenger experience:
- Easy Flight Booking: Book your next flight quickly and hassle-free with just a tap.
- View Upcoming Flights: See all your upcoming trips in one place to easily manage your travel plans.
- Customize Your Journey: Add extra baggage, order meals, or choose other services to make your trip more enjoyable.
- Fast Check-In: Check-in for your flights directly in the app, saving time at the airport.
- Digital Boarding Pass: Access your boarding pass anytime, without the need for paper tickets.
- Stay Updated: Get instant notifications about check-in and other flight updates.
- Loyalty Benefits: Track your airBaltic Club points, and membership status, and enjoy rewards, all in one place.
Conclusion
The new airBaltic mobile application has redefined how passengers interact with the airline. By addressing user needs and integrating essential features, the app has significantly improved customer satisfaction. airBaltic's commitment to innovation is evident in the success of this project, which not only elevated the brand's digital presence but also strengthened its position as a leading airline in the region.
Technologies we used to create the AIRBALTIC solution:
Business critical
Software development
iOS / android / cross-platform
Mobile apps
UI / UX